Nowcomm certified as Cisco Webex Contact Center Specialization Partner

An elite team of technology experts in the design, delivery, and customer support of Cisco solutions, Nowcomm, have been certified as Cisco Webex Contact Center Specialization Partner. One of only four Cisco Partners in the UK to hold both the Cisco Gold and Master Collaboration status.

Webex Contact Center lets your customers connect through their preferred channel – chat, text, social, email, or call. AI-powered voice and chat virtual agents give customers options for natural, fast, and easy 24/7 self-service – with a seamless baton pass to a live agent when desired.

James Baly, Chief Technology Officer at Nowcomm, said:

“We are excited to attain the CWCC certification. Especially since Nowcomm’s Contact Center customers can now benefit from AI and ML practices for contextual, suggestive, and predictive customer experiences.”

The CWCC programme is invitation only and the certification comes after a rigorous technical and sales examination, appointed by Cisco, as well as assessment of Nowcomm’s business plan and go-to-market strategy. The CWCC certification recognises Nowcomm as part of Cisco’s world-wide advanced partners for company’s high level of competency and capabilities in Cisco Webex Contact Center solutions.

Nowcomm offers broad and tightly integrated Cisco Collaboration and Security portfolio coupled with deep expertise in all areas of communications, contact center, collaboration, calling, security, networking, and devices.

“We believe that the certification further differentiates Nowcomm as a go-to Cisco partner and validates Nowcomm’s outstanding capabilities as a Cisco Collaboration Partner,” adds James Baly.

For more information on how your company can benefit from Cisco Webex Contact Center solutions please contact us.